PLEASE NOTE: This last category does not cover Operating System compatibility issues. In a case like this, you must first submit your problem to our technical support team which will approve your refund should they not be able to resolve your situation. IRREPARABLE DEFECTS OR GRAVE DIFFICULTIES WITH THE PRODUCT: although all our software is thoroughly tested before releasing it to our members, unexpected errors may occur. NON-DELIVERY OF THE PRODUCT: Should we fail to deliver your new purchase via regular mail within expected timeframes.ĭOWNLOAD OR ACCESS ISSUES: Should you experience difficulties downloading our product or accessing our members area, we will consider issuing a refund should we not be able to resolve this in a timely fashion We realize that exceptional circumstances can take place and thus, are willing to consider refunds for the following reasons: Please note that if you’ve purchased additional software during your sign-up process, it may be offered on behalf of our respected partners and therefore subject to different terms & conditions available directly from these merchants. Please refer to your purchase order for all refund and transaction details. All refund policies are determined by our merchant's respective policies and may require specific conditions in order for a refund to be issued.
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